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As such, hotels must invest in stringent cybersecurity and other privacy platforms to reassure guests with accountability, transparency and peace of mind. AI is impacting hotel operations in new ways, allowing human staff to attend to other essential tasks. AI-powered robots can be programmed to clean the property, deliver supplies and even man the front desk. On the food and beverage side, automated kitchens whir to life, preparing meals in record time, while robotic couriers deliver meals at the property restaurants or room service orders.
Perry called the number listed on his receipt, which he said “was just a customer …